FAQ

• Email: info@melinbrand.co.uk

The logo is the capital letter "M", built on a strong foundation and connected by three pillars which represent "materials, details and innovation."

Melin is a spin on the word milliner, which is a term for a custom hat maker that originally dates back to the 16th century in Milan, Italy.

Exchanges are free, and returns are simple.

Start My Return or Exchange

• Exchange for a different colour and/or size (same style)
• Return for a refund to your original payment method

Start your exchange or return within 30 days of your order date. Items need to be new, unused, and in their original packaging with tags attached. Exchanges are free. Returns for a refund carry a £5 restocking fee per item.

Once your return arrives at our warehouse, we'll process it within 3-5 business days and send you a confirmation email. Refunds can take an additional 2-3 business days to appear back on your original payment method.

For orders over £700, please email info@melinbrand.co.uk to process your return with our Aloha Experience Team. This helps us keep things safe for everyone.

If you ship your return back to us:

1. You will need to ship with the provided pre-paid label within 5 days
2. You will receive your refund or your exchange order will begin processing, once the return is delivered and processed by our warehouse

You will receive a confirmation email when processing is complete.

We offer two options for returning your items to us:

1. You can choose to drop your exchange off at a Happy Returns Return Bar location for the quickest option.
2. Alternatively, we will provide you with a free shipping label to print, and you can pack and ship your return or exchange back to us.

You will need your order number to begin processing your return or exchange. You can find your order number on:

1. Your account page
2. Your shipping label listed after "PO" under your address
3. Your order or shipping confirmation email

For more details on our return & exchange policy please visit "What is your return or exchange policy?"

If you cannot find this information, please send us a message, and we can help you out.

Begin Return or Exchange

Please note, Happy Returns Return Bars are only available for U.S. orders. Canada returns will be provided a pre-paid shipping label.

Free shipping is available on all orders. After your payment is verified, most orders ship within 1-2 business days from our warehouse.

All of our orders are shipped from our Distribution Centre

Bleckmann UK LTD
Unit 1 & 2 Trinity Park
Hillmead Dr, Shaw
Swindon, UK SN5 4FZ

Most of our orders are delivered by Royal Mail Delivery and they do deliver packages Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. Reference the estimated delivery date in checkout.

Note: Shipments are only picked up Monday−Friday.

We provide an estimated delivery date for your order during the shipping selection in the checkout process. This estimated date is not guaranteed.

When your order ships, you will receive a confirmation with the tracking information letting you know it’s on the way. Upgrading your shipping method only expedites the transit time once your package has left our warehouse.

Note: Payment is captured when your order is placed.

Currently, we do not offer international shipping on melin UK. If you are located internationally, please shop our official websites below: 

Canada: melinbrand.ca 

Europe: melin.eu

US: melin.com

Australia: melin.au

New Zealand: melin.nz

We recommend spot cleaning with a damp white cloth and soap. Dab from the edges of the stain working from the outside toward the center to keep the stained area from getting larger.

Our thermal styles are crafted with a stain repellent material, so most minor stains and markings can be removed with basic spot cleaning. Do not machine wash.

We recommend spot cleaning with a damp white cloth and soap. Dab from the edges of the stain working from the outside toward the center to keep the stained area from getting larger.

How to clean your melin Hydro

If you sign up for an email notification on the product page you will be the first to know when the product is restocked.

Our "Small" styles are 56cm in circumference, "Classic" styles are 58cm, and "XL" styles are 60cm when the snap is flush on all pegs.

For Depth:

• Flat Bill - Horizon fit styles (such as Trenches Hydro) are our deepest fitting option. Passage Hydro was designed to be a shallower fitting flat visor option.
• Curved Bill - Our vintage fit styles (like the A-Game Hydro) is a classic 6-panel cap with a slightly lower profile crown. Our split curved fit (such as the Odyssey Hydro) is a bit more of a progressive fit with a slightly taller crown.

View Fit Guide

All styles in our Hydro collection are water repellent and designed specifically for use in the water.

We source and build our products from the most premium and best performing materials in the world. Our goal is to elevate every component and detail in our styles to be the most durable, comfortable and best crafted hat you have ever worn.

We design all styles in California, source materials from all over the world, and produce in Vietnam and China.

Warning: Interference with Medical Devices.

This product contains magnets that could affect the operation of certain medical devices. Always keep this product at least six inches from any medical devices. If you use a medical device, consult your doctor or the manufacturer of your device before using this product. If you suspect interference with your medical device, stop using this product immediately. 

Warning: Choking Hazard.

This product contains small parts that may be a choking hazard for your children. Keep small parts away from young children. The ball marker is not a toy and must not be used by children under 3.

Warning: Do Not Swallow.

This product contains small magnets. Swallowed magnets can stick together across intestines causing organ damage, infection, injury, or death. Keeps magnets away from children and pets. If magnets are swallowed, call 911 immediately.

Yes! You can register your melin product here: melin Product Registration

We offer a 2-year warranty on our headwear. For more information or to submit info@melinbrand.co.uk

melin headwear is guaranteed against manufacturer’s defects for 2 years from the date of purchase.